Pre sales/after-sales technical support engineer
Job Responsibilities
1. We provide professional pre-sales technical support for cell therapy related products such as serum-free stem cell culture medium, NK cell activation culture kit culture medium, 3D degradable microcarriers, and cryoprotectants;
2. Conduct on-site technical communication and exchange with customers both online and offline, introduce company products, and answer customer questions;
3. Assist the sales team in understanding customer needs and developing solutions.
4. Follow up on customer product usage, responsible for after-sales technical support, and solve technical problems encountered by customers during product use.
5. Collaborate with the product development team to provide feedback on customer feedback and market demand, in order to optimize product performance.
6. Assist in developing and implementing customer service strategies to improve customer satisfaction.
7. Familiar with the company's products and services, with relevant experimental or operational experience preferred.
Job Requirements
1. Educational background: Bachelor's degree or above, graduate degree preferred, in biomedical, pharmaceutical, bioengineering or related fields.
2. Work experience: At least 3 years or more of pre-sales/after-sales technical support experience in the cell gene therapy industry (stem cells, immune cells).
3. Professional skills: Familiar with stem cell culture media and related technologies, possessing good product knowledge.
4. Communication skills: Excellent communication skills, able to effectively communicate with clients and cross departmental teams.
5. Able to adapt to a certain degree of business trips and communicate with clients offline.
Send to emailsunzh@huachenbiotech.com
Sales Manager
Job Responsibilities:
1. Develop new customers using various sales tools, sell the company's full range of products, and achieve sales targets;
2. Responsible for regular visits and communication with customers, maintaining and further developing customer relationships, and understanding market information such as competitors' sales strategies and pricing systems;
3. Participate in business negotiations, sign project sales contracts, track project implementation service processes, and maintain good relationships with clients.
4. Responsible for timely and accurate completion of various daily sales reports required by the company.
5. Grasp the market in the responsible area, maintain customer relationships with regional clients and major projects.
In depth exploration and potential customer development of target customers in the responsible area.
Job requirements:
1. College degree or above, with experience in biological laboratory equipment and consumables, as well as sales of medical aesthetics and stem cell products in the market, is preferred;
2. Honest and reliable, with strong learning ability, language expression ability, logical thinking ability, and interpersonal communication ability;
3. Proactive in work, strong sense of responsibility, able to independently carry out work, and possessing a pioneering spirit;
4. Strong customer service awareness and team spirit.
Send to emailsunzh@huachenbiotech.com
